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Frequently asked questions

What are your conditions regarding COVID-19?

Supplement rental conditions 2021 in connection with COVID-19
No refund will be made in the event of cancellation or early departure. We recommend that you take out cancellation insurance elsewhere for unforeseen circumstances. If you have corona yourself, or one of your travel companions, or if there are quarantine obligations due to previous contact with infected persons, this does not fall under our special scheme as stated below. A.o. that is why we advise you to take out cancellation insurance yourself.

Special arrangement for bookings / stays 2021 in connection with the corona virus (COVID-19): If the stay cannot be carried out in the context of the unavoidable and extraordinary circumstances as a result of the Corona virus (this is understood to mean a negative travel advice and / or quarantine obligation upon arrival and / or return, which applies to the date on which the rental period starts, has been officially determined by the Dutch or foreign government or in the event of a mandatory closure of Kustlicht Zeeland Vakanties, you can rebook free of charge once in the current calendar year. If the costs associated with the new agreement / booking are higher than the original booking, you are obliged to pay the difference. If the rental period of your reservation has already started, the above applies to the remaining holidays to which these COVID-19 restrictions apply.

A government recommended restriction on the number of people who may stay in the (holiday) accommodation is NOT a reason for rebooking or cancelling free of charge.

If a rebooking is really not possible, you will receive a refund of the amount you paid, minus € 50.00 for processing and handling costs.

A voucher / credit note is only possible if Kustlicht Zeeland Holidays does this itself and not at the request of the tenant.

What is the minimum age to make a reservation?

Minimum age is 25 years.
All properties are privately owned, and (groups of )young people are not permitted.

Are pets allowed in the bungalow or apartment?

Every holiday home is privately owned. 
Not every owner allows pets in their property.
Please check the details of each property on our website for more information.
Max. 1 pet is allowed. If you want to bring more pets, please contact us by phone.
The costs of bringing a pet are min. € 21,00 per pet per period, max. € 21,00 per pet per week.

What are the arrival and departure times?

Arrival at Friday is from 15:30 till 17:30, at Monday from 15:00 till 16:45.
During public holidays and the peak season, arrival time on Friday is from 15:30 till 19:00.
Departure is from 09:00 till 10.30, after the final check (which will be arranged when you arrive).

What is included in the rental price?

The rental price includes gas, electricity and water costs, end of stay clean, and administration costs.
Extra costs are tourist tax (€ 2,00 per person per night) and a deposit of € 100.
Optional extra costs include such things as:
- bedsheets (€ 8,75 p.p.)
- towels (€ 5,50 per package)
- kitchen towels (€ 5,50 per package)
- extra costs for pets (minimal € 21.00 per pet per period, maximal € 21.00 per pet per week)
- pull-along wagon (€ 3.00 a day/€ 18,00 a week)
- child's bed/high chair/playpen (€ 8.00 per article per weekend/midweek/week)

Do the holiday homes offer free WiFi?

All of our properties have free WiFi.

Can we rent sheets and towels?

Yes. Sheets can be rented. A package of sheets for 1 person: cost € 8,75 per set.
The beds will not be made up with sheets; this is not among the services offered.

Yes. Towels can be rented (1 large plus 1 smaller towel): cost: € 5,50 per set.
Kitchen towels can be rented: cost € 5,50 per set.

Please be sure to book these extras one week before your arrival.

Are the bungalows and apartments located near the beach?

Each bungalow or apartment is situated near the beach and the sea.

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